wj802 Privacy Policy
Here is a full description of how your personal information is collected, stored, and protected on the wj802 platform.
1. Introduction and Scope
wj802 ("we", "us", or "platform") provides a reliable online gaming and betting service for users in Bangladesh. This privacy policy explains how we handle the personal information we collect from you while you use our website wj802.cam.
By using our services or creating an account, you agree to the terms of this privacy policy. This policy is an integral part of our Terms and Conditions. If you have any questions, please contact us directly.
This policy may change from time to time. When it does, we will update the date on this page and notify you by email if necessary.
2. What Information We Collect
wj802 collects only the information needed to operate our services properly and give you the best experience. The types of information we collect are as follows:
2.1 Information You Provide Directly
When you register or log in to wj802, you voluntarily provide the following information:
- Full name and date of birth (for age verification)
- Email address
- Mobile number (for payment verification)
- Payment method details (bKash, Nagad, Rocket, or Upay account number)
- Preferred username and password
- Identity verification documents (where applicable)
2.2 Automatically Collected Information
While you use our platform, certain information is collected automatically through technical means:
- IP address and device type
- Browser type and version
- Pages visited and session duration
- Data collected from cookies and similar tracking technologies
- Game play history and transaction records
- Login time, logout time, and account activity
2.3 Information Received from Third Parties
In some cases we may receive information from payment processors or identity verification services. In such cases, the privacy policy of the relevant third party will also apply.
3. How We Use Your Information
wj802 uses collected information only for legitimate and recognised purposes. Our main purposes for use are:
3.1 Account Management and Verification
We use your registration information to create, manage, and secure your account. Age verification and identity confirmation are also part of this process.
3.2 Processing Financial Transactions
Payment information is used to process deposits and withdrawals through bKash, Nagad, Rocket, and Upay. This includes preventing financial fraud and ensuring secure transactions.
3.3 Providing Customer Support
Our 24/7 Bengali live chat support team uses your contact information to resolve your issues. Records of conversations may be kept to improve the quality of support.
3.4 Platform Improvement
Usage patterns and activity data are analysed to improve the quality of our services by understanding user experience.
3.5 Ensuring Responsible Gaming
By monitoring playing patterns, we can identify problematic behaviour and offer assistance to the users concerned. Learn more on the Responsible Gaming page.
3.6 Complying with Legal Obligations
We may use necessary information to comply with applicable laws and regulations and to respond to legitimate requests from law enforcement agencies.
4. Cookies and Tracking Technologies
The wj802 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your browsing experience.
4.1 Essential Cookies
These cookies are essential for the basic functionality of the website. They are used to maintain login sessions, ensure security, and remember your preferred language and settings. These cookies cannot be disabled.
4.2 Functionality Cookies
These cookies are used to provide a personalised experience, such as remembering your previously played games or preferred payment method.
4.3 Analytics Cookies
These cookies help improve the quality of our service by analysing how the platform is used. All data collected is kept fully anonymous.
You can control cookies by changing your browser settings, but disabling some cookies may limit the functionality of the website.
5. Sharing and Disclosure of Information
wj802 does not sell your personal information or share it with third parties for commercial purposes. However, information may be shared in the following limited circumstances:
5.1 Payment Processors
Necessary payment information is shared to process transactions with bKash, Nagad, Rocket, and Upay. Financial transactions are not possible without sharing this information.
5.2 Identity Verification Services
Limited information may be shared with authorised verification organisations for Anti-Money Laundering (AML) and Know Your Customer (KYC) processes.
5.3 Technology Service Providers
Trusted companies that provide the technical infrastructure to operate our platform may have access to limited information as needed to carry out their operations. These organisations operate under strict confidentiality agreements.
5.4 Legal Obligations
We may be required to disclose information as necessary to comply with court orders, legitimate requests from government regulatory bodies, or applicable law.
5.5 Fraud Prevention
Necessary information may be provided to law enforcement agencies to investigate financial fraud, hacking, or other illegal activities.
6. Data Security Measures
wj802 has put in place industry-standard technical and organisational measures to ensure the security of your personal information.
6.1 Encryption Technology
SSL (Secure Socket Layer) encryption is used on our website and mobile platform, keeping all information transmitted between your browser and our servers secure.
6.2 Data Storage Security
Stored data is held in encrypted databases. Servers are located in secure data centres and are subject to regular security audits.
6.3 Access Controls
Among our staff, only authorised individuals may access your information on a need-to-know basis. Logs of all access are recorded.
6.4 User Responsibilities
You are also responsible for the security of your account. Use a strong password, do not share your login details with others, and always log out after using a public computer.
6.5 Response to Security Breaches
In the event of a data security breach, we will notify affected users and relevant authorities as quickly as possible in accordance with applicable law.
7. Data Retention Period
We retain your personal information only for as long as is necessary to provide services or comply with legal obligations.
7.1 While Your Account Is Active
While your account remains active, we retain all your registration information, transaction history, and game play records.
7.2 After Account Closure
Even after an account is closed, financial transaction records and identity verification documents are retained for a defined period as required by law.
7.3 Automatic Data Deletion
Once the retention period has expired, we securely delete or anonymise your information so that you can no longer be identified from it.
8. Your Rights
As a wj802 user, you have a number of important rights regarding your own information:
8.1 Right of Access
You may request from us at any time to find out what information we hold about you.
8.2 Right to Rectification
If your account contains incorrect information, you can contact our support team to have it corrected.
8.3 Right to Erasure
Where there are no legal obligations or ongoing transactions, you may request that your personal information be deleted by closing your account.
8.4 Right to Object to Processing
You may object to the processing of your information for specific purposes, though this may affect your access to some services.
8.5 How to Exercise Your Rights
To exercise any of the above rights, contact us via our 24/7 live chat or by email. We will respond to your request within a reasonable time.
9. Protection of Minors
wj802 is strictly for individuals aged 21 and above. We do not intentionally collect any personal information from minors.
We follow an age verification process at registration. If we find evidence that a minor has created an account, we will immediately close that account and delete the information collected.
If you become aware that a minor is using our platform, please contact us. Visit the Responsible Gaming page to learn more about responsible gaming.
10. Third-Party Links and Services
Our services may include integrations with third-party technology or game providers such as Pragmatic Play, Spribe, JILI, and PG Soft. These third parties have their own privacy policies for which wj802 is not responsible.
For payment processing, the privacy policies of bKash, Nagad, Rocket, and Upay will apply. We recommend that you read the privacy policies of these organisations.
11. Changes to the Privacy Policy
This privacy policy may change due to business needs, legal changes, or technological developments. For any significant changes:
- The "Last Updated" date on this page will be changed.
- You will be informed of the changes by email at your registered address.
- For significant changes, you may be asked to provide consent again.
If you continue to use the platform after changes have been made, you will be considered to have accepted the new policy. Please review this page regularly.
12. Contact Us
If you have any questions, concerns, or requests about this privacy policy, please contact us. Our dedicated support team is ready to assist you with any privacy-related matter.
Privacy Contact
We generally respond to your privacy-related requests within a reasonable time. For urgent matters, please use live chat.
See our other policies: Terms and Conditions and Responsible Gaming.