Frequently Asked Questions
All your questions answered in one place at wj802
From opening an account to withdrawing via bKash, claiming bonuses, slots and cricket betting — find straightforward answers to everything here.
We have organised the most frequently asked questions from wj802 users into five sections — Account and Registration, Deposits and Withdrawals, Games and How to Play, Bonuses and Promotions, and Security and Responsible Gaming. Go directly to the section you need and find detailed answers to any question. If you do not find the answer here, our 24/7 live chat support is always ready.
Account
Account and Registration
Common questions about opening a new account, logging in and identity verification at wj802.
To register at wj802 you need an active mobile number, a unique username and a strong password. After creating your account, you may be asked to provide your National ID (NID) or passport details for identity verification. If all information is correct, the registration process is completed in just a few minutes.
No, only one account per person is allowed. If the same person is found to have multiple accounts, those accounts may be cancelled and any bonuses and winnings may be forfeited. wj802 strictly enforces this policy to ensure a fair gaming environment.
Click the "Forgot Password" option on the wj802 login page. Enter your registered mobile number and a verification code will be sent to you. Use the code to set a new password. The whole process usually takes 2-3 minutes.
wj802 is for people aged 21 and above only. You will need to confirm your age when opening an account. If an underage account is found, it will be closed immediately. Responsible gaming is our first priority.
Transactions
Deposits and Withdrawals
The most frequently asked questions about depositing and withdrawing money via bKash, Nagad, Rocket and Upay.
Deposits to wj802 via bKash are generally instant — in most cases your account balance is updated within just a few seconds. The minimum deposit amount is ৳100. If any transaction is delayed, contact us via live chat with your transaction ID.
Yes, wj802 fully supports Nagad. Send money from the Nagad app to the designated number and submit the transaction reference number. The deposit amount must be ৳100 or more. The process is straightforward and the balance is usually added instantly.
Withdrawal requests from wj802 are usually processed within 30 minutes to 3 hours. The minimum withdrawal amount is ৳500. Withdrawals go to your registered bKash, Nagad, Rocket or Upay number. If identity verification is not complete, the first withdrawal may take a little longer.
wj802 itself does not charge any deposit or withdrawal fees. However, bKash, Nagad or Rocket may apply their own transaction charges according to their respective service policies. Check your mobile banking provider's website for details.
Yes. wj802 supports both Rocket and Upay. The minimum deposit amount is ৳100 for each method. After depositing, confirm the transaction with your transaction ID. If you have any issues, contact live chat support immediately.
Games
Games and How to Play
Questions about cricket betting, slots, live casino, playing on mobile and fair play.
To bet on BPL (Bangladesh Premier League) matches at wj802, first go to the Cricket section. Choose your preferred match from the match list, then select the type of bet — match winner, top batter, total runs, etc. Enter the stake amount and confirm. Live betting is also available for ongoing matches.
Yes, all slot games at wj802 — from PG Soft, Pragmatic Play, JILI and all other providers — run smoothly on mobile browsers. There is no need to download a separate app. Log in to the site directly from any Android or iOS smartphone and play.
RTP (Return to Player) is the mathematical average of how much of the total amount wagered a game returns as prizes over the long term. It does not guarantee the outcome of any single session. Games with a higher RTP return more on average, but the result of any spin is random. All games are run with a certified Random Number Generator (RNG).
To play live casino you need an active account, sufficient balance and a good internet connection. Live dealer games from Evolution Gaming and Ezugi are available at wj802. HD streaming works on both mobile and desktop. There may also be an option to chat with the dealer in Bengali via live chat.
Yes, betting on major international cricket events including the T20 World Cup, IPL and ICC tournaments is available at wj802. Special offers and odds are also available for Bangladesh Tigers matches during tournaments. Check the Cricket section of wj802 before events begin.
Bonuses
Bonuses and Promotions
Questions about the welcome bonus, wagering requirements, VIP program and other offers.
wj802 offers new members a 120% bonus on their first deposit, up to ৳10,000. For example: deposit ৳1,000 and you get ৳1,200 in bonus, making your total balance ৳2,200. To receive the bonus, use the applicable promo code at the time of your first deposit (if available) and meet the wagering requirements.
A wagering requirement is the condition that specifies how many times you need to place bets in total before the bonus amount becomes withdrawable. The wagering requirement for the wj802 welcome bonus is 10x. That means if you receive a ৳1,000 bonus, you can withdraw it after placing a total of ৳10,000 in bets. See the terms and conditions page for full details.
The wj802 VIP program has three tiers — Bronze, Silver and Gold. Based on your regular play and betting, you can gradually move up to higher tiers. Bronze members receive up to 0.3% weekly cashback, Silver up to 0.5%, and Gold up to 0.8%.
VIP members receive weekly cashback — generally every Monday a portion of the previous week's losses is returned. The cashback amount is determined by your VIP tier. It is added directly to your account balance and there is usually a minimum wagering requirement to use it.
Generally you cannot have more than one bonus active at a time. Complete the requirements of one bonus before activating a new one. However, exceptions may apply in special cases during promotional seasons. Check the wj802 promotions page or live chat support for the latest terms.
Security
Security and Responsible Gaming
Questions about account protection, data privacy, self-exclusion and support services.
Yes, wj802 uses SSL encryption technology to keep all your personal and financial information secure. Your information is not sold or shared with third parties. Please read our privacy policy page for more details.
At wj802 you can set your own daily, weekly or monthly deposit limits. Go to Account Settings and set these limits under the "Responsible Gaming" option. Once a limit is set, you will not be able to deposit beyond the specified amount, which helps prevent overspending.
Self-exclusion is a protection tool that lets you temporarily close your own account for a set period of time. To activate it, make a request via live chat support or enable it from your account settings. The account cannot be reopened before the specified period ends.
The wj802 support team is available in Bengali via live chat 24 hours a day, 7 days a week. To contact by email, write to [email protected]. Phone or WhatsApp support is not currently available — live chat is the fastest way to get help.
Change your password immediately and inform us via live chat. If wj802 detects suspicious login activity, it automatically takes measures to protect the account. The account can be recovered by completing identity verification and setting a new password. For your security, never share your password with anyone.
Still have questions?
If you did not find your answer above, our support team is always ready. Get immediate help in Bengali via 24/7 live chat or by email.
Live Chat Support
Available 24/7 in Bengali
Email Support
[email protected]